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General Shipping Information

We can't wait to send you AWESOMENESS IN a BOX!!!

 

Planet Beach is committed to providing the highest quality products to our customers. We also do our best to provide the same quality of service when shipping your products to you!

 

Orders placed by 12pm CST, will start processing on the same day. Processing time usually takes 1-2 business days. All orders placed after 12pm CST, will ship on the following business day. Delivery times are based on orders placed between Monday – FridayA shipping confirmation email will be sent once the order has left our facility. Shipping and Handling is a taxable service. Note, no Saturday deliveries.

 

PlanetBeachShop.com offersFREE Economy Shipping on all orders within the 48 Contiguous Unites States for product orders $75 and over (excluding taxes and shipping costs). For shipments totaling less than $75, delivery charge is based on selected delivery method. Shipping costs can be calculated prior to checkout. Estimated shipping time is 3-8 business days.

 

Business days are Monday through Friday with a few holiday exceptions. Normal business hours are 8:30 am to 5:00 pm CST.

 

UPS and USPS provide our shipping services. Some packages may ship via UPS with final delivery via the United States Postal Service. If you choose to ship via express service, we will use UPS. Please visit www.ups.com to track your package in case of weather delays!

 

Multiple Shipping Addresses

At this time, we can only ship to one address per order. 

 

Shipping Methods and Delivery Times

Shipping Method

Total Delivery Time*

Shipping Cost

FREE Shipping

3-7 business days*

FREE on orders of $75 or more, not including shipping costs and taxes, within the 48 Contiguous Unites States.

For orders totaling less than $75 not including shipping costs and taxes, and shipped to an address within the contiguous United States, shipping cost will be calculated prior to check-out.

Standard Ground Shipping

 

2 to 6 business days*

 

Shipping Cost calculated prior to check-out.

3 Day Shipping

3 to 4 business days*

Shipping Cost calculated prior to check-out.

UPS 2nd Day Air

 

2 to 3 business days*

 

Shipping Cost calculated prior to check-out.

UPS Next Day Air

 

1 to 2 business days*

 

Shipping Cost calculated prior to check-out.

*Total delivery time includes processing and carrier transit time.


International

 

For International orders placed, charges are calculated based on the carrier, the total weight, the destination postal code, the method of shipping selected, and customs brokerage fees. In addition to the calculated shipping charges, customers shipping internationally will also be assessed fees at the border for additional Customs Duty and sales tax that must be paid by the customer prior to receipt of goods purchased.We may have to contact you for additional information contingent on country specifications.

 

Duty & Tax: Duty charges are separate from shipping fees. Shipping carrier partners broker all shipments through customs internationally. For country-specific brokerage processes, please contact the local office of the shipping carrier designated in your shipment confirmation email.

 

Delivery Time: Because international shipments are inspected by customs, we cannot predict how long a shipment will take to go through the clearance process.

 

 

Tracking Orders

 

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to track your package. To track the order, click on the tracking number in your confirmation e-mail. You may also contact Planetbeachshop.com Customer Service for additional help.

 

Returns

 

It is important to us that you are completely satisfied with your purchase. If you are not satisfied with your product, you may return it to the Corporate Office at the address listed below. The returned item must be shipped back within 30 days from the date you received your package.  Original shipping and handling fees are not refundable. Offers are subject to adjustment due to returns, cancellations, and exchanges. Customer is responsible for return shipping costs. If you are returning a product, please make sure you get a return tracking number.  This will make sure your package returns safely to our warehouse. Our returns process can take up to 21 days for processing the return and issuing an online credit.

 

Ship Returned Items to:

ATT: RETURNS

5145 Taravella Road

Marrero, LA 70072

 

For more information or questions, please email or call:

 

Planet Beach Franchising Corporation
Mon-Fri 8:30am-5pm (CST)

Telephone:

(888) 290-8266

Contact us by email:
Customercare@planetbeach.com